Frequently Asked Questions
How will my order be delivered to me?
We currently ship orders within the United States. Standard Shipping delivery is estimated within 3–7 business days after your order has been processed. Expedited Shipping (2–3 business days after processing) is also available when selected at checkout.
What is the order processing time?
Orders are typically processed within 2–4 business days. Since some of our stationery and products are made to order or customized, these may take a couple of extra days to produce, but every effort is made to ship your goodies as quickly as possible! You will receive a notification as soon as your items ship.
How will I know if my order was placed successfully?
Right after completing your checkout, you will receive an order confirmation email with your order summary and order number. Once your package is on its way, you'll receive a second email with carrier tracking details.
How do I check the status of my order?
Once your order ships, you will receive an email containing your tracking link. Please allow 24–48 hours for tracking details to update with the carrier. If you ever have questions regarding your order status, feel free to contact us at info@doodlebum.com with your order number.
Can I cancel or change my order?
If you notice an error with your shipping address or need to cancel, please email us immediately at info@doodlebum.com with your order number. We'll do our best to accommodate your request before the order enters production or ships. Made-to-order items cannot be cancelled once production has started.
Do you allow returns or exchanges?
Due to the nature of stationery, paper goods, and small-batch production, all sales are generally final. However, if your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at info@doodlebum.com with clear photos of the packaging and items so we can arrange a replacement or refund.
What are the shipping charges?
Free Shipping on everything, all the time! We are happy to offer free standard shipping on all orders across the United States.